Privacy policy for avbox.in and AV Box LLP

This policy explains how AV Box LLP ("AV Box", "we") handles personal information when you use www.avbox.in, contact us on WhatsApp, phone or email, or visit our Experience Center in Gachibowli, Hyderabad. We process personal data in line with applicable Indian law, including the Digital Personal Data Protection Act, 2023.

Information we collect

• Information you give us: name, phone number, email, neighbourhood, project details, floor plans or photos you share by form, WhatsApp, phone or email.
• Usage information: pages visited, device and browser type, approximate location and referral source, collected through Google Analytics 4 (measurement ID G-NME2BDG8FR).
• Click events: when you tap a WhatsApp button, we record an anonymous event with the page and service topic so we know which pages are helpful.

How we use it

• To respond to enquiries, prepare designs and quotations, and schedule demos or site visits.
• To deliver, support and service systems we install.
• To understand and improve the website.

We do not sell personal information and we do not send marketing messages without your consent.

Third-party services

Messages you send on WhatsApp are handled by WhatsApp under its own terms and privacy policy. Analytics are processed by Google. Maps and YouTube videos on this site load only when you tap them; once loaded, Google's and YouTube's policies apply. If the contact form is configured to use a form-delivery service, your submission is transmitted through that service to our inbox.

Cookies

Google Analytics uses cookies to distinguish visitors. Analytics loads after your first interaction with the page or after a short delay. You can block or delete cookies in your browser settings, or use Google's browser add-on to opt out of Analytics.

Retention and security

We keep enquiry and project information for as long as needed to provide our services, support installed systems and meet legal obligations, and we protect it with reasonable technical and organisational measures.

Your rights

You may ask to access, correct or erase personal information we hold about you, or withdraw consent, by emailing info@avbox.in. We will respond within a reasonable time.

Contact

AV Box LLP, 2nd Floor, Plot No. 141, 26P, Vinayak Nagar, Gachibowli, Hyderabad, Telangana – 500032. Phone +91 93557 83557. Email info@avbox.in.